romodesign Frequently Asked Questions

Order Status

Q: Has my order shipped?

A: Our shipping department will automatically send you email notification when your purchase is released to our shipping carriers. If you ever need to check the status of your order or the status of your shipping, you can login to your account by clicking Account in the upper right portion of your screen.

Q: How do I track my order?

A: Once your package has been shipped, a tracking number will be posted to your order on the Account page and will be emailed to you.

Q: When will my backorder arrive?

A: We have taken steps to avoid the need to backorder items. In the rare event that we have sold out of an item, we will contact you by email to let you know the length of time it will take to receive the item back in stock.

Q: My order has not arrived.

A: First check your account by clicking Account in the upper right portion of your screen to determine if your package has been shipped. If you need additional assistance, please email us at [email protected].

Q: How do I cancel my order/item?

A: Provided that your shipment has not been released to our shipping carriers, your order will still be editable through the Account page.

Q: An item is missing from my shipment.

A: In the event that an item is missing from your shipment, please have your order number ready and email us at [email protected]. You can look up your order number by clicking Account in the upper right portion of your screen.

 

My Account

Q: How do I create an account?

A: If you have registered with us, you may create an account by clicking on Sign Up in the top right portion of your screen. You will then be asked to enter your email address and choose the option "I am a new customer." You can then follow the pages to set up a new account.

Q: How do I edit my account information?

A: You may make changes to your account at any time by going to the My Account page. This would include changing your billing or shipping address, your email address, credit card information, and any order that has not yet shipped.

Q: How do I return my product?

A: If you need to return an item, please see the returns and exchanges form or email us at [email protected] and someone will be able to assist you in your return. Please have your order information handy, which you can retrieve through the My Account page. Our shipping address is: ormodesign Jewelry, 8701 John W Carpenter Freeway Ste 140, Dallas, TX 75247

Q: How much is my shipping?

A: Shipping charges vary depending upon how the package is shipped.

UPS Surepost

Delivers within 3-7 business days

FREE


2nd Day Air

Delivers within 2 business days

$14.95


Next Day Air

Delivers the next business day

$19.95

Q: When will my order ship?

A: Your order is pulled and processed towards the end of each day. Normally, your order will ship and you will be sent email notification within 24 hours, excluding weekends. In the unlikely event that we are out of stock on a certain item, you will be notified as the order is pulled.

Q: What is your return policy?

A: ormodesign will accept returns on all of our product within 30 days of receipt. We ask that you please check your shipment carefully when you receive it and report any damages or discrepancies as soon as possible. You can call complete our returns and exchanges form or email us at [email protected] to arrange a return.

 

Guarantees

 Q: Privacy Policy

A: We collect your information to communicate with you for marketing and promotional purposes and to enhance your shopping experience. The data includes customer information we gather through processing your purchase orders and sales transactions on our web site. ormodesign does not sell, rent or trade to third parties any personal information you provide to us online.

Q: Security

A: We want you to feel completely satisfied with your ormodesign purchases, including feeling secure in using our site. All information input by you and transmitted to our site is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than ormodesign.

 

Pricing and Billing

 Q: When will my credit appear on my account?

A: When an item is returned within 30 days of purchase, unworn, a credit will be made to your credit card within 5 business days of us receiving the return.

Q: I have a question on my charges.

A: Please email us at [email protected] to resolve any charges made to your credit card.

A: Texas residents must pay a sales tax of 8.25%. Residents of all other states are exempt from paying sales tax.

Q: I need a copy of my receipt/invoice.

A: When your order is received, an email confirmation is sent to you that includes your order number. If you need to print or reprint a receipt, you can do so by going to the My Account page and choose the Print Invoices option.

 

About Our Jewelry

What metals are used in ormodesign jewelry?

Our jewelry that is sold under the label ormodesign, Sterling Silver is, without exception, sterling. Pieces are marked with a "92.5" and “ormodesign” signature to signify authenticity.

We also sell jewelry that is bronze, copper or bronze with silver overlay. Our bronze, copper and silver overlay jewelry is made with the same artisan method of hand wax casting.

All of ormodesign Jewelry is nickel-free, and is stamped with the “ormodesign” signature to signify authenticity.

What is the best way to keep ormodesign jewelry clean?

The ideal way to keep ormodesign Sterling Silver jewelry clean is to regularly wipe it with a specially treated jewelry cleaning cloth, available through ormodesign. To keep stones clean, simply wipe with a damp cloth as needed.

ormodesign bronze, copper and silver overlay is e-coated to prevent tarnishing. After years of normal wear, the coating will eventually wear off, at which time the jewelry can be cleaned with a bronze or brass cleaner (for bronze and copper) or a silver polish (for the silver overlay) commonly found at any store that sells cleaning products. Never dip any ormodesign jewelry in cleaner- always use a cloth soaked in the cleaner and hand apply. Dipping can remove the oxidization that gives ormodesign jewelry its dimension. Dipping can also affect the stones used in ormodesign designs.

How do I know that my jewelry is a genuine ormodesign piece?

Each piece of ormodesign jewelry is stamped “ormodesign”, either directly on the piece, or on a metal hangtag that is attached to bracelets or necklaces and some earrings. If you do not see the “ormodesign” stamp, it is not authentic ormodesign jewelry. The only exception would be a very delicate pair of earrings that do not have an area large enough for a stamp. Any ormodesign jewelry that you purchase from our retailers is presented on a card or hangtag with the ormodesign logo.

How are ormodesign designs created?

Our co-founder and lead designer, Melanie ormodesign creatively corrals a group of talented designers to interpret her artistic inspirations. Our design team is based in Dallas, Texas. Melanie travels worldwide to derive inspiration from other cultures; seeing the beauty in everything from classic Greek architecture to the Balinese jungles, Melanie brings the beauty of these cultures to her jewelry.

Each piece of jewelry begins with a sketch that is refined into a precise three-dimensional drawing that will be masterfully interpreted by our artisans in Thailand. These artisans use the age-old method of lost wax casting, done by hand so that each piece retains perfectly crafted detail.

Where and how is ormodesign Jewelry made?

Production of our cast pieces is largely based in our own Thailand factory and coordinated by our offices there. Each perspective of jewelry is moulded, polished and set with stones that are cut specifically for our designs. Our mould craftsmen are masters at interpreting our designer’s creations and painstakingly form the moulds that will bring about our finished product.

The ormodesign factory utilizes the age-old practice of lost-wax casting. This method allows for the rich details and flawless finishes that you will find in ormodesign Jewelry.

Most jewelry in today’s market is produced with die-cast methods that allow for thousands of pieces to be pushed out with little to no hand-finishing. By not using this method, but instead honoring the lost-wax method, ormodesign Jewelry attains a quality found in fine jewelry.

Some of our locally designed beaded jewelry is produced in China, where we also have overseas offices. Many of our beaded items are hand strung locally in Dallas to ensure that proper assembly and quality is achieved.

What are the different stones used in ormodesign designs?

Unusual stones, many of them shaped in unique forms, have become a trademark for ormodesign. We often use opaque stones (those which do not allow any light to pass through) and translucent stones (those which allow light to pass) in combinations that offer truly unique mixtures. Finding stones that reflect current color trends is always a priority for the ormodesign design team.

Most stones used in ormodesign designs are cut from huge rough pieces of stone that we source from miners around the world. These stones are cut in our own factory by our expert lapidaries.

Generally we use genuine stones in our designs. Occasionally some of the stones that are used are dyed to achieve a desired color. It is common in the jewelry market for many stones to be heat treated or dyed to achieve different hues. We also occasionally use glass, crystal, or cz in a design when a certain colorful hue is desired with an extra sparkle.

Is ormodesign jewelry waterproof?

We don’t advocate leaving any piece of jewelry, silver, gold, bronze or costume, in water for extended periods of time. Sterling silver is highly resilient but will lose its luster, as will any piece of fine jewelry, if repeatedly exposed to the elements. Sterling silver should never be exposed to chlorine bleach, as this can have an oxidizing effect and turn the silver to a dark brown or black. Therefore, never wear your silver jewelry into a swimming pool or hot tub. Any ormodesign jewelry with stones should not be exposed to water, as this could deteriorate the adhesives used to secure the stones.